Susan Hooley-Yates is HHG Legal Group’s Legal Support Team Lead, responsible for leading and supporting the firm’s legal support team across the organisation.
Susan plays an important role in maintaining the operational consistency and collaborative support environment that underpins the delivery of high-quality client service across the firm. She works closely with lawyers and support staff to help ensure teams are well-supported, workflows operate effectively, and day-to-day practice operations run smoothly.
With extensive experience in legal administration and team leadership, Susan brings a strong understanding of the operational demands of a busy legal practice. She is known for her organised, dependable, and people-focused approach, supporting her team to work effectively while encouraging collaboration, accountability, and professional growth.
Susan is passionate about creating a positive and supportive team culture where people feel valued and empowered to contribute. She understands the important role legal support teams play in the overall success of the firm and takes pride in helping create an environment where both staff and clients feel supported.
As part of HHG’s broader operational leadership group, Susan contributes to initiatives focused on team development, operational consistency, and fostering a connected and people-focused workplace culture.